Delivery methods

Delivery Times and Shipping Information

All our shipments are trackable and insured.

Estimated Delivery Times

• Italy: 1–3 working days
  Delivery times may vary depending on the destination: faster for Central-Northern regions, slightly longer for Southern regions and Islands.
  Couriers used: BRT, Poste Italiane
• Europe: 2–6 working days
  Delivery times depend on the destination country.
  Couriers used: DPD, UPS, DHL, Poste Italiane
• Rest of the World: 2–15 working days
  Delivery times vary depending on the country and courier logistics.
  Couriers used: UPS, DHL, Poste Italiane (for oversized packages)

Important: How to Handle Damaged Packages

All shipments are insured.
To open a claim for refund or replacement in case of damage, it is mandatory to sign with reservation upon delivery (e.g. “received with reservation for damaged packaging”).

If the package is accepted without reservation, the courier will not approve any refund.

Please contact our support team immediately to start the procedure – we will guide you step by step.

Tracking Information

• There’s no need to contact support repeatedly to request your tracking code.
• You will receive an automatic email from MotoXPRicambi as soon as your order is shipped.
• Couriers send updates via email – please check your inbox regularly (including your Spam folder).
• For international shipments, some tracking emails may arrive in a foreign language: we recommend using online translation tools to follow your shipment independently.

Important: Opening Your Package

Our shipments are packed with the utmost care to protect all products, especially painted or fragile parts. However, part of the protection also depends on how the box is opened.

What to do upon delivery

• Open the package carefully, avoiding the use of box cutters or scissors that may damage painted parts.
• Do not pull out parts using only one hand, especially in delicate areas like the “ears” of the windscreen fairing.
• Do not force the packaging: well-protected items are often wrapped in multiple layers for safety during transport.

Why Is This Important?

• Our packaging is designed to withstand shipping conditions, but the most frequent damage occurs during careless opening.
• In some countries, a courier inspector may physically examine the package at your home. If damage caused by improper opening is found, the insurance company may reject the refund.

Final Tips

• Open your packages calmly, preferably with two people if the items are large (e.g. fairings).
• If you notice visible damage to the outer packaging, always sign with reservation.
• Contact our support team immediately if you notice any issues – we are here to help.

Please note we have approximately 5–6 working days from the delivery date to start the refund procedure.
After this period, claims may no longer be accepted.